Returns & Refunds Policy

Returns & Refunds Policy

Last reviewed: August 2026

Everyday Home Solutions wants customers to receive the product they reasonably expected from the listing. This policy explains how eligible return, replacement and refund requests are handled.

Return Request Window

If you receive a product that is damaged, defective, incorrect, materially different from its description, or has another eligible fulfilment issue, please contact us as soon as possible and preferably within 7 days of delivery.

Starting a return request does not automatically mean that the return or refund has been approved. The issue must first be reviewed.

How to Request a Return

Contact Everyday Home Solutions through our official Contact Us page or WhatsApp support.

Please provide:

• Your order number
• Your name and mobile number
• The affected product
• A clear explanation of the issue
• Photos or video where reasonably required to verify damage, defect, incorrect item or another fulfilment problem

Do not send a product to an address without first receiving return instructions from us.

Eligibility

A return or replacement may be considered when a product:

• Arrives damaged or defective
• Is different from the product ordered
• Is materially different from the description provided at the time of ordering
• Has missing components where those components were part of the listed product
• Otherwise qualifies under the applicable supplier or fulfilment return process

Products should be kept in their received condition, together with available packaging, accessories and components, while a claim is being reviewed.

Change-of-Mind Requests

A return simply because the customer no longer wants the product may not always be available unless specifically stated for that product or accepted by the relevant supplier.

Supplier and Fulfilment Review

Some Everyday Home Solutions products are sourced or fulfilled through third-party suppliers and services, including products available through Markaz.

Where a supplier review is required, we may need to submit the customer’s claim and supporting evidence through the applicable supplier return process before confirming the resolution.

Approved Resolution

Depending on the verified issue and available supplier resolution, an approved claim may result in a replacement, return or refund.

The available resolution will be communicated to the customer after the claim has been reviewed.

Cash on Delivery Refunds

For a Cash on Delivery order, any approved monetary refund may require suitable payment details because the original payment was made in cash. We will communicate the available refund method before requesting any required details.

Return Shipping or Pickup

If return shipment or pickup is required, we will provide instructions after the claim is approved or accepted for processing. Customers should not send parcels independently without confirmed return instructions.

Non-Returnable Situations

A claim may be declined where there is evidence of misuse, intentional damage, missing components caused after delivery, an issue unrelated to the supplied product, or where the request falls outside the applicable return conditions.

Customer Rights

Nothing in this policy is intended to remove any rights that a customer may have under applicable law.

Contact

For return, replacement or refund assistance, contact Everyday Home Solutions using the official support methods displayed on our website.